Client
Feedback.
Peter Norris
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Steve is a high-quality, hard-working lead consultant who, through many years working in lean and
service optimisation teams, has consistently delivered impact and bottom-line results. His drive
and commitment to support and coach start-up companies through the RBS Entrepreneurial Spark
programme, including in his spare time, testifies to Steve's generous and committed nature.
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We also worked directly together on a number of community investment projects - Steve can be relied upon to contribute to the wider team and community.
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Head of Operations and Business Governance at Allied Irish Bank (UK)
Alpana Dutt
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Steve has been an excellent Green belt coach !! He had adopted different styles to support and
coach which best suited my developmental needs. Clearly defined the program and set achievable
goals which helped me to gain learnings in phased approach. Overall fantastic experience with the
learning program and the support provided as a coach. Thanks so much and wish you the best for
all future projects you undertake.
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Accredited Lean Consultant focussed on Design & Delivery of Change Solutions RBS
Alisdair Menzies​
Steve coached me when I was working on my Lean Six Sigma Green Belt and later we worked
together on a range of lean transformations within a large financial services organisation. When
coaching Steve was knowledgeable, articulate and challenged me in constructive and helpful ways
and was forthright in the challenges in order to get the most from my project and ensure success.
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Later when we worked together, he was great to work with and provided thought leadership and a
solid base to challenge difficult stakeholders and was always able to find the win-win scenario.
I would happily recommend Steve and has abilities with stakeholders and technical and tacit
knowledge of all things Lean.
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Accredited Lean Consultant focussed on Design & Delivery of Change Solutions RBS